Veterinarians, vet technicians, practice managers, rescuers, behaviorists, nutritionists, trainers, volunteers, and other animal professionals are the backbone of pet ownership. Helping pets and their families live in harmony and health together.
Catster wants to highlight some of these underrated champions of the animal world—what we like to refer to as Heroes of The Pet World.
We interview some of the most inspiring veterinary clinics, animal hospitals, animal shelters, and rehabilitation organizations around the world to share all the wonderful and often brutal experiences they face while working to help , heal, guide, revive, and protect our furry family members.
These are the stories of unsung animal superheroes!
Meet Professor Chris Tan, a SASH Alexandria Surgery Specialist and Hospital Director.
Mission
In your own words, what is the mission and purpose of the Small Animal Specialist Hospital?
SASH’s mission is to help pets and their families live their best lives. This is achieved through our unique combination of multidisciplinary 24/7 emergency and specialist veterinary care, world-class facilities and total commitment to our patients and their families.
What is your individual mission or goal, as a veterinary professional and as a person?
I am passionate about all areas of veterinary surgery, especially orthopedics and education. My aim is to develop the next generation of skilled specialist surgeons in Australia and around the world and improve patient outcomes.
Everyday Experience
What is it like to be a veterinary professional in Australia and at the Small Animal Specialist Hospital?
Being a veterinarian is something I have always wanted to do and brings new challenges every day. There is nothing like the feeling of seeing sick or injured patients returned to their owners after a full recovery. Here at SASH, I am very fortunate to work with experts in a wide range of disciplines. So I feel comfortable that we always provide the highest level of care possible.
How big is your team?
The SASH Alexandria team is about 100 people. This includes our amazing veterinarians, nurses, client service, and support team members who work around the clock to make sure the hospital runs smoothly.
Do you have staff shortages and how do you deal with them?
In general, the veterinary industry in Australia, and many parts of the world are experiencing staff shortages. However, we at SASH Alexandria are fortunate to be in a very strong position. We find that many talented people within the veterinary industry choose to work for SASH because of our reputation and proven track record of high quality veterinary care.
How many animals on average do you help each week?
We see between 100 and 200 cases per week at SASH Alexandria.
Challenges and Rewards
What is the most difficult part of your job? How do you handle euthanasia and patient loss?
The most challenging part of my job is balancing my busy schedule of being a Specialist Surgeon while also providing leadership, as Hospital Co-Director to a team that is performing very well. Euthanasia and patient loss are not easy. However, I am grateful that as a surgeon, the results in my field are generally positive.
What are some of the biggest challenges your organization faces?
For a relatively new hospital like SASH Alexandria, our biggest challenge is awareness of our services. Many local pet owners don’t know we’re here 24/7.
What is the most rewarding part of doing what you do?
The most rewarding part of my job is sending a repaired patient home to their loving family. We are really lucky to work with some of the best and most dedicated owners.
tomorrow
What are SASH’s main goals for the future?
One of our goals is to always innovate and focus on ways to improve patient outcomes. This means investing in our people, facilities, and looking for opportunities for
How can the general public help make your life easier?
We always recommend making sure your pet gets veterinary treatment in a timely manner. Delaying veterinary care can be problematic, especially if you notice something is not right. Regular check ups with your local vet are important for picking up any issues that may be present and for keeping your pet up-to-date on preventative health. If you are concerned about something after hours, a 24/7 facility like SASH Alexandria is always available to see your pet.
Stories
What are some of the funniest or craziest pet names you’ve come across?
One day we had “Harry Potter” and “Hagrid” in the hospital at the same time so it was more like Hogwarts!
How to Support
If someone wants to visit, join, support or volunteer with SASH Australia, where can they find more information and get in touch?
If someone needs emergency or specialist veterinary services, we are open 24/7, 365 days a year. Our contact details can be found at www.sashvets.com. There, they will also find information about career opportunities within SASH.
Anything else you’d like to say to the pet community?
SASH Alexandria has greatly expanded its services and offerings since we first opened in 2023. We are now proud to offer 24/7 emergency and critical care, surgery, internal medicine, dermatology, oncology, and reproduction . Please do not hesitate to get in touch if you would like to know more about any of these veterinary specialist services.
